Faq

General

What is HelloTalk?

How do I learn with HelloTalk?

How much does HelloTalk cost?

How does HelloTalk protect my personal information?

What are verified accounts?

Account

How do I create an account and/or log in to HelloTalk?

I forgot my password and cannot log in, what can I do?

I can't log in using Apple ID, Google or Facebook account, what can I do?

I deactivated my Apple ID, Google or Facebook account linked to my HelloTalk account, can I still log in?

I received the notice "This phone number is already bound to an account" when signing up for a new account, but I have forgotten

VIP & Subscriptions

What’s the difference between a blue VIP badge and a yellow VIP badge?

What are the benefits of VIP membership?

Is my VIP membership still valid if I switch devices to log in?

I deleted my previous VIP account. Can I transfer the subscription to my new account?

I deleted my previous VIP account, but why can't I purchase VIP for my new account now?

Live & Voiceroom

How can I apply to be a Live or Voiceroom host?

What are Voicerooms?

How do I send HT coins to a language partner?

How do I turn on subtitles in Voicerooms?

How do I turn on subtitles in HT Lives?

Partner Matching

How can I find people from different countries, or people who speak languages other than the language I am learning?

Why can I only search for people under 18 years old?

How do I find and add friends?

Why can't I find a member even though I have entered the right ID?

How do I search for a friend by nickname?

Privacy

How can I hide my age, status, or location?

How do I turn off "Find me by HelloTalk ID"?

How do I block someone?

How do I unblock someone?

What happens when I block someone?

HelloTalk Basics

What does the green dot mean next to a member's profile? How do I know if someone is online?

What does "My turn" on the Chat list tab mean?

How can I find online language partners I have talked to before?

How do I know whether my messages have been read or not?

What are learning points and how do I get them?

Chats Learning Features

How can I help my language partner learn?

How can I find more language partners and get more exposure (increase my profile views)？

Why does nobody reply to my messages?

How can I start a conversation?

How can I back up my chat history?

Group Chats

How do I create a group chat?

How do I scan a group chat's QR code?

How do I set a group notice?

How do I pin a group announcement?

How many administrators can be set in a group chat?

Block & Report

How can I report or block someone?

Will someone know if I block or report them? Will they receive a notification?

How can I report a post?

Did you ban or remove reported accounts?

How do I report an ad?

Technical issue

I think I've found a bug, what should I do?

How do I take a screenshot or screen recording?

The app is slow, freezes or there is a network error, what should I do?

Why can't I send messages? Why does it always show "Connecting..../Disconnected"?

Why does it keep loading messages when I open the app?

HelloTalk Community Guidelines

HelloTalk Content Policy

Thank you so much, HelloTalk team!